F.A.Q.

WHAT IS T-POST®?
T-post is a story themed clothing label for subscriber. Basically, if you're not a subscriber, you can't get your hands on our gear.

WHAT IS THE COST OF T-POST® AND HOW OFTEN WILL I GET IT?
As a subscriber you’ll have our monthly T-post pack in your mailbox for 33 EUR/pack, Free shipping worldwide.

HOW LONG IS A SUBSCRIPTION AND HOW DO I QUIT?
Your subscription is as long as you want it to be. When it's time to quit just send us an e-mail on support@t-post.com we'll take care of the rest. Easy as pie. After you've become a T-post subscriber there's a two months’ period of notice.

WHY THE PERIOD OF NOTICE?
At first glance this can seem like a dick business trick to keep customers longer than they want to. Here is why we think it’s not: Despite the limitations of being a small company we want to deliver a premium product that’s as good as the stories written on them. To do that we’ve chosen to produce all our T-post packs ourselves exclusively to all who are subscribers at the time; from the weaving of the fabric to stitching and printing of the shirts, as well as the production of the packaging. But for us to be able to handle that kind of production we need to carefully forecast everything together with our Serbian factory two months ahead. And that’s why we need to ask our subscribers for two months’ period of notice. So, once you have a T-post pack in your hands, please take a close look at the finished product and tell us that it isn't worth the commitment..

WHEN IS THE NEXT SCHEDULED RELEASE?
The 10th every months is the stop date for that months upcoming T-post pack, which will then be packaged and shipped out to all subscribers around the world. Depending on where you live you can expect everything from 2-20 days’ delivery time. If you sign up after the 10th you will get the next months upcoming release.

HOW DO I CHANGE THE SIZE OF MY SHIRT?
You just log on to your Members Area and you can manage everything from there. Once changed your next garment will be sized accordingly. Since we only print the exact amount of gear to those who are subscribers at the time, you can't trade a piece that you've already received for a different size.

WHY HAVE I PAID FOR TWO ISSUES AND RECEIVED NONE
To keep you exclusive with your T-post pack we'll only produce the exact amount of stuff to those who are subscribers at the time. When the charge has cleared we'll produce and deliver your pack. The exact same thing will then happen the next month and the next month after that until the day you decide to quit. As if. Depending on the complicity of the production, the weather and where in the world you live and of course the fact that T-post is a monthly subscription, we can't always guarantee that the pack you've first paid for will reach you before the next withdraw is made. But that's the price you have to pay for this kind of exclusivity. But we promise to do everything in our power to make sure that the deliveries run as smooth and on time as possible.

WHAT DO I DO IF I WANT TO CHANGE MY CREDIT CARD
You just log on to your Member Area and you can update your card details there as well as manage your size and all other details.

RETURN POLICY
As a first time new subscriber you can always exercise your right to regret your T-post service purchase within 14 days and choose to return the first sealed product for full refund if, by some reason, the product wasn’t to your liking. Just email us on support@t-post.com and we’ll help you out.

I’M HAVING A HARD TIME SIGNING UP WITH MY CREDIT CARD!
Usually this means that you need to open your credit card for online purchases. You can easily do that if you log on to your online bank. Sometimes there might be a problem connecting to certain banks. But don't worry, it's only temporary. Please keep trying. If you can't wait, we've learned that trying with another credit card usually works.

ARE THE GARMENTS GOOD QUALITY?
To live up to our own standard of quality fit and feel we manufacture our shirts ourselves from start to finish in our Serbian factory. Everything you get from us is hand made and overlooked by us so every detail is exactly as we want them to be. So yes, we like to think they are the best there is.

AS A SUBSCRIBER, IF I GET A SHIRT I DON’T LIKE, CAN I SEND IT BACK?
No! It's just like having a subscription to a Magazine, say National Geographic: you can't send back an issue just because you're not interested in learning about the tribes of the Serengeti. But chances are, if you like what we've done so far and you like the basic idea of T-post you won't be disappointed. Of course as a first time new subscriber you can always exercise your right to regret your T-post service purchase within 14 days and choose to return the first sealed product for full refund, if you by some reason changed your mind about becoming a subscriber.

HOW DO I PAY?
As a T-post subscriber, your payment for the upcoming pack will be taken care of automatically around the 1st each month from your registered credit card. All withdraws and deliveries can be closely monitored in your personal Member Area.

DOES MY PACK ALWAYS ARRIVE ON THE DAY OF THE RELEASE?
There can be two reasons why it doesn’t:

  1. We always try to make the best pack possible and sometimes that ambition makes the pack a couple of days late.
  1. We've seen that sometimes people have suffered up to a ten-day delay due to slow handling at the borders. We're really sorry about that if it happens, but we're afraid it's out of our hands. Just be patient and the pack will come.

WHY IS THE WITHDRAW MADE ONE MONTH IN ADVANCE
This is only to secure that you always have a realistic chance to provide sufficient funds for the upcoming T-post pack. We always produce the exact number of packs to those who are subscribers at the time. No more no less. And if your payment hasn’t gone through when we start to produce the upcoming pack, you'll miss it. And we guess you don't want that.

WHY DID I GET TWO WITHDRAWS WITHIN 30 DAYS
Depending on the date you became a full blown T-post subscriber two withdraws can, in rare occasions, be necessary to keep you from missing out on one pack. If this will be necessary, the two withdraws are not made at the same time but with at least 14 days apart.